Incident Management
Report incidents, manage their escalation, track investigations and analyze resolutions.
Archer Incident Management provides a case management solution for reporting cyber and physical incidents, categorizing them and determining the appropriate response procedures. Powered by the Archer SmartSuite Framework, the Incident Management solution enables your organization to evaluate the criticality of an incident and assign response team members based on business impact and regulatory requirements. Archer also provides a metrics dashboard for tracking and reporting on costs, related incidents, loss and recovery.
Through Archer Incident Management, you can:
- Report cyber and physical incidents of any type, including theft, harassment, fraud and phishing.
- Consolidate incident data across business units and locations.
- Enable whistleblowers to report incidents as recommended by the Public Disclosure Act and required by the Sarbanes-Oxley Act.
- Integrate data from a call center or intrusion detection service through the flexible Archer Web Services API.
- Control access to incident data down to the individual field level to protect the identity of the individuals involved and the integrity of your organization’s confidential information.
- Maintain a detailed incident history and audit trail with the capability to track each version of an incident record throughout its lifecycle.
- Link incidents to specific remediation procedures, and monitor all remediation efforts and approvals.
- Produce rollup reports to track incidents by type, date, person, location, financial impact or other attributes.
- Identify trends, incident similarities and relationships to better understand mitigation and prevention requirements.
Features and Benefits
Read the full features and benefits to learn how the Archer Incident Management solution can help you report incidents, track their investigation and manage timely resolutions.
