Professional Services Case Studies

Archer’s consulting services are helping clients achieve rapid return on their investment in Archer solutions.

When you engage with Archer Professional Services, you have access to experienced, knowledgeable consultants who work with the Archer SmartSuite Framework every day to deliver world-class solutions. You can be confident that the solutions we deliver will be tailored to your business processes, highly usable and designed according to best practices. The case studies below represent just a few of Archer’s Professional Services success stories.

Expert On-Demand

Through Archer’s Expert On-Demand services, an experienced, certified Archer consultant will work with your team to build applications, configure workflow processes, generate reports, design user-specific dashboards or any other Archer task you need help to complete. The following case study shows how one Archer client took advantage of this consulting approach:

Challenge:

A large financial services company wanted to rapidly deploy Archer solutions in their environment, but they had limited resources to handle administrative functions. The company’s short timeline for solution implementation overwhelmed their capacity for creating user accounts and adding new features.

Solution:

This client engaged with Archer for Expert On-Demand services for a set number of hours. Archer’s consultant worked as needed to address the client’s overflow requests and to satisfy the needs of end users. Additionally, Archer's expert instructed the client’s administrators on best practices for solution design and maintenance, allowing the client to operate more efficiently in the future.

Rapid Design

With Archer’s Rapid Design services, an Archer solution architect will work with you to design and prototype Archer solutions while transferring key knowledge to your staff and sharing best practices based on real-world experience. The following case study shows the success one Archer client had with this consulting approach:

Challenge:

An information security team within an international product company adopted the Archer SmartSuite Framework to manage several aspects of their day-to-day operations. In order to gain financial support for additional solutions to be used across the enterprise, the Chief Information Security Officer needed to demonstrate the power and flexibility of Archer to key executive stakeholders.

Solution:

An Archer solution architect worked with the client team to understand their desired outcomes and to build a series of prototype solutions. The Archer expert then helped present the solutions to various stakeholders to build a business case for further adoption of Archer. The prototypes were subsequently expanded into working solutions and deployed to additional teams within the company.

Agile

Archer’s Agile consulting services give you the freedom to refine the project scope and deliverables as your needs change without the formal documentation associated with a more traditional phased approach. This case study shows how one Archer client took advantage of this consulting approach for a complex risk assessment project:

Challenge:

A team of analysts from a large global financial institution used a series of spreadsheets to develop a complicated model for quantifying risk levels throughout their organization. The risk calculations and scoring methodology had not been agreed upon by all necessary stakeholders, and the team needed to obtain approval to move forward.

Solution:

Archer assembled a team of resources to work with the analysts and build their model in the Archer SmartSuite Framework. The web-based solution made it easy to obtain feedback, and the Archer team worked to incorporate that feedback into the solution in an iterative fashion. After a series of these cycles, the team reached consensus on the risk scoring approach and implemented the working solution in their environment.

Traditional

Through Archer’s Traditional consulting services, our skilled Professional Services team will assist you with identifying your business needs and goals, designing a custom solution to address your requirements, and developing and executing a detailed plan for building and deploying the solution. The following case study demonstrates the effectiveness of this approach for an Archer client in the financial services industry:

Challenge:

The information security group within a large financial services firm faced the complicated task of managing wide-spread asset information and a variety of data feeds detailing threats to their environment. Not only did the client need a single location to aggregate information and track security events, but they also needed a series of dashboards to report the status of threats to business owners across the organization.

Solution:

Archer Professional Services designed a phased approach to gather requirements, design the solution, configure the components and integrate data from third-party systems. Additionally, the Archer team produced documentation to support the solution deployment and provided end-user training. Throughout the course of the project, the Archer engagement manager coordinated resources from both companies and kept the project on schedule and on budget.