Client Care Plans
Take advantage of the world-class service our client care plans offer.
Archer offers three plans to meet your organization’s client care needs: Standard, Gold and Platinum. The features of each plan are outlined below. Please contact sales for pricing.
Client Care Plans
| Standard | Gold | Platinum | |
|---|---|---|---|
| Support Hours | Monday–Friday, 7 a.m. to 6 p.m. Central Time, excluding holidays | ||
| Response Time (Severity 1) | 4 business hours | 3 business hours | 2 business hours |
| Response Time (Severity 2 or 3) | 2 business days | 1 business day | 4 business hours |
| Support via Phone, Email,Chat and WebEx |
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| Updates, Patches and Fixes | |||
| Friday User Group Training | |||
| Priority Routing | |||
| Dedicated Product Specialist | |||
| Case Limit | Unlimited | Unlimited | Unlimited |
| Archer Community Members | Unlimited | Unlimited | Unlimited |
| Authorized Support Contacts | 2 | 4 | 6 |
| Health Checks | Annually | Semiannually | Quarterly |
| Supported Versions | Latest 2 versions | Latest 2 versions | Latest 2 versions |
| Archer Certification Training | 1 free registration | 2 free registrations | |
| National User Group Summit | 1 free registration | 2 free registrations | |