Enabling Your Success

Let Archer’s product, service and training programs fuel your application innovation.

Archer Technologies places our clients’ success at the center of everything we do. To fuel innovation within your business, we provide an ecosystem of supporting tools and services designed to help you maximize your use of the Archer SmartSuite Framework, solve business challenges and achieve rapid return on your investment.

• Archer Exchange

  The Archer Exchange is a marketplace for on-demand applications, services, content, and enterprise integration solutions developed for the Archer SmartSuite Framework. The Exchange puts you in contact with other Framework users, Archer product experts and top-tier product and service providers with the industry knowledge, professional experience and technical skills to deliver best-of-breed solutions to your business problems. Through the Archer Exchange, you have an easy way to expand your use of the Archer SmartSuite Framework into new areas to unleash the platform’s full potential.

• Archer Community

  The Archer Community is a powerful online network that promotes collaboration among Archer product experts, clients and partners. As a Community member, you can submit and vote for enhancement requests to help drive the Archer product roadmap. You can also exchange best practices for product use and configuration, learn about industry issues and breakthroughs, access Archer’s full line of training offerings, and stay up to date on Archer news and events.

• User Group Summits

  Archer hosts regional and national User Group Summits throughout the year to enable clients and partners to share case studies and best practices, see feature previews, and discuss new ways to address enterprise risk and compliance management challenges. These events highlight client innovations and allow the Archer User Group to provide input on future product enhancements. They also provide valuable opportunities to network with colleagues across industries.

• Product Support

  Archer’s Product Specialists excel at answering your questions and resolving your issues—from the very technical to the very basic—in a timely manner. We offer phone, email, chat and web support so you can get the help you need in a manner that works for you. Because our Archer-certified Product Specialists get to know you and your environment, you can be confident that the answers and solutions we provide will address your unique needs.

• Health Checks

  Health Checks provide your organization with eight hours of one-on-one counsel from Archer’s professional staff. Depending on the Client Care Plan you have licensed, Archer offers Health Checks on an annual, semi-annual or quarterly basis. The format and content of each Health Check varies based on your current needs, enabling you to gain maximum value from this time. Potential uses for a Health Check include advanced training, system configuration, solution design reviews and product upgrades.

• Client Relationship Overviews

  To demonstrate our commitment to your success, Archer prepares a detailed Client Relationship Overview document on an annual basis. Through this document, you can learn more about how you are benefiting from Archer’s products and services and how you can further maximize your investment with Archer. The document details your enhancement requests, your interactions with the Archer Product Support team, your engagements with our Professional Services team, your participation in Archer’s training programs and more.

• Professional Services

  The Archer Professional Services team is dedicated to the successful implementation of Archer solutions in your environment. Our Archer-certified consultants leverage industry and client experience to help you quickly implement a best-practice approach to solving complex issues and automating processes. Archer’s client-centered approach to installation and integration services and solution consulting ensures that our projects will address your unique requirements and exceed your expectations for quality.

• Education Services

  Archer's Education Services team offers world-class training services that address your organization’s specific learning needs. We provide a wide variety of classroom and online training courses, and all courses are led by knowledgeable Archer-certified consultants to ensure that you are empowered with hands-on skills to realize the maximum value from Archer’s powerful feature set.

• Friday User Group Training

  Archer’s Friday User Group Training sessions offer insights, tips and tools for effectively managing and tailoring solutions built on the Archer SmartSuite Framework. These sessions provide a forum for discussion and frequently feature client case studies. You can participate live each week, or you can access recorded training at your convenience through the Archer Community.

• Executive Advocate

  Every Archer client is assigned a dedicated member of the Archer Executive team whose goal is to ensure your overall satisfaction with Archer products and services. Your Archer Executive Advocate will build relationships at the executive level within your organization to discuss strategies for solving risk and compliance challenges, to ensure that your organization is making the most of your Archer implementation and to communicate Archer’s product roadmap.